Privacy policy
Privacy Policy
FanatiClub — Last updated: April 2026
1. Introduction
At FanatiClub, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our store and make purchases.
By using our website, you agree to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following personal information:
Personal Identification:
- Full name
- Email address
- Phone number
- Shipping and billing address
Payment Information:
- Credit/debit card details or other payment method information — processed securely through third-party payment providers. We do not store your payment details.
Usage Data:
- IP address, browser type, and access times
- Pages visited and interactions with our website
- Device information
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, updates, and shipping notifications
- Respond to your questions and customer service requests
- Improve our website and services
- Send promotional materials and special offers (only if you opted in)
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds under EU Regulation 2016/679 (GDPR):
- Performance of a contract — to fulfil our obligations under a sales contract
- Legal obligation — to comply with applicable laws and regulations
- Consent — when you provide consent for specific purposes (e.g., marketing emails)
- Legitimate interests — to improve our services and prevent fraud
5. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce our agreements
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our store.
Types of cookies we use:
- Essential cookies — necessary for the store to function correctly
- Performance cookies — help us understand how visitors interact with our site
- Functionality cookies — remember your preferences and customizations
- Advertising cookies — used to show relevant ads and limit ad frequency
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our store.
7. Sharing Your Personal Data
We do not sell your personal data. We may share your information with:
- Service providers — fulfilment partners, payment processors, shipping carriers, and marketing platforms, strictly to the extent necessary to provide our services
- Legal authorities — when required by law or in response to legal processes
- Business protection — to protect and defend our rights, property, or safety, or that of our customers
All third-party service providers are required to handle your data securely and in accordance with applicable data protection laws.
8. International Data Transfers
As we work with international fulfilment and service partners, your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
9. Security of Your Data
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, use, disclosure, or loss.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
10. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), if you are located in the EU/EEA, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data ("right to be forgotten")
- Restriction — request that we limit the processing of your data
- Portability — request your data in a structured, machine-readable format
- Objection — object to the processing of your data under certain circumstances
- Withdraw consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at contact@fanticlubstore.com. We will respond within 30 days.
11. Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at contact@fanticlubstore.com
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
13. Children's Privacy
Our store is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. Your continued use of our store after any changes constitutes acceptance of the updated policy.
We recommend reviewing this policy regularly.
Last reviewed: April 2026