Política de reembolso
Return & Exchange Policy
FanatiClub Store | Last updated: April 2026
✅ We Accept Returns & Exchanges When:
- Contact is made within 14 days of receiving the product, as provided by the EU Consumer Rights Directive (2011/83/EU)
- The product is in perfect condition — unused, unwashed, with original tags and packaging intact
- The item received is different from what was ordered
- The product presents manufacturing defects that compromise its use
- A personalized product presents defects or obvious errors regarding the requested customization (wrong name, number, or patch applied by us)
🚫 WE DO NOT ACCEPT Returns & Exchanges When:
- The 14-day return window has passed after delivery (except manufacturing defects)
- The product shows signs of use, damage, or has broken/removed tags (except manufacturing defects)
- The reason is incorrect size selection by the customer — please consult our Size Guide before ordering
- The item is a personalized product (custom name, number, patches, or made-to-order customization) returned due to change of mind — as permitted by Article 16(c) of EU Directive 2011/83/EU
- The item is a promotional gift or free item
- The product was damaged due to misuse or improper care
⚠️ Return shipping costs are the customer's responsibility, except in cases of manufacturing defects or errors on our part.
💳 Refund Processing
- Requests reviewed within 7 business days of receiving the returned item
- EU/EEA customers: refunds issued within 14 days of return receipt, as required by law
- Refunds processed to the original payment method
- Card refunds may take 5–30 business days depending on your bank
- PayPal refunds follow PayPal's standard processing policy
📩 How to Initiate a Return or Exchange
Send an email to: contact@fanticlubstore.com with:
Email Subject: RETURN/EXCHANGE - ORDER NUMBER XXXXXX
- Your full name
- Your order number
- Reason for the return or exchange
- Photos or video (required for defective or incorrect items)
Our team will respond within 2 business days with next steps.
📬 Contact
FanatiClub Store
📧 contact@fanticlubstore.com
🌐 www.fanaticlubstore.com
This policy does not affect your statutory rights as a consumer. EU/EEA consumers retain all rights granted under applicable European consumer protection legislation.